CancellationsIn general we allow cancellation of order that has not been processed. Once we have received a payment and product is shifted to processing status instead of pending status, cancellation may not occur on your order. Please message us immediately if you would like to cancel an order before a package status becomes shipped. Once a item is shipped a cancellation is no longer available.
The definition of a shipped condition is
-when an order has left our warehouse.
-items are set with request for immediate delivery
-Pre-orders that have arrived at our warehouse and have been sent out
Pre-order made on Toyarena.com can be canceled at any time before the payment has been processed. A minimum non refundable deposit of 10% is not refundable. Once a payment has been proceed, a restocking fee may be applied on the return if the order is canceled.