Returns

RETURN POLICY

We understand that not every purchase may meet expectations. Despite our best efforts, there might be occasions where items don't arrive as anticipated. With this in mind, we extend a 14-day return policy.

UNOPENED ITEMS

 Items that remain unopened and unused are eligible for return within 14 days unless otherwise indicated on the product details page. The packaging must maintain its original condition as received during the initial delivery.

 

OPENED ITEMS

Returns are not accepted for opened items, which include:

 

• Items that have been opened or removed from their packaging
• Items showing visible signs of package tampering
• Cases that have been opened and are no longer in their original factory-sealed condition

 DAMAGE AND DEFECTIVE ITEMS

Items are found to be DEFECTIVE. Please acknowledge minor paint blemishes or excess do not count as defects as it is prevalent on most manufactured toys and loose joints too. Any products found to have a manufacturing defect will be addressed by the manufacturer. We will work on your behalf to get parts or replacements if necessary. If the manufacturer is unable to assist you. We will offer an exchange. A full refund will be provided if we no longer have the product in stock. To facilitate this process, we may ask you to email a photo of the damaged or defective item.

If you decide to return an item for which there's a fix or replacement available, your refund will be the order amount minus shipping costs, and a 20% restocking fee will apply. You'll also be responsible for return shipping because we've already shipped and fulfilled the order in good faith, and we have a replacement available to resolve the issue. Anyone trying to replace and return a counterfeit instead of an authentic item will be reported to the authorities and prosecuted fully. Similarly, anyone attempting to return an item not bought from ToyArena, or switching out figures, will be denied and banned from future purchases.

To initiate a return, please contact Customer Service for authorization. Returns without authorization may face delays and might not be eligible for a refund. You can reach Customer Service via:

Email: sales@toyarena.com

 

RETURN SHIPPING - DOMESTIC CUSTOMERS

1. ToyArena Error or Damaged/Defective Product: Please note that damage refers to the product and not the box. We cover return shipping fees if the return is due to our error or if you received a damaged or defective product. This coverage applies only if the return is completed through a ToyArena return option, which includes using a prepaid label provided by us. If you opt for a self-return option (using a carrier or service of your choice), you will be responsible for the shipping costs charged by the selected carrier, and we will not reimburse you. Please note that we are not liable for any lost or damaged packages sent via self-return.

2. Other Reasons: If the return is for any reason other than a ToyArena error or a damaged/defective product, you will be responsible for all return shipping costs without reimbursement. Additionally, we are not accountable for any lost or damaged packages returned to us in this scenario.

 

RETURN SHIPPING - INTERNATIONAL CUSTOMER

1. ToyArena Error or Damaged/Defective Product: In the event of a ToyArena error or if you receive a damaged or defective product, we will issue store credit for the reasonable cost of shipping the item back to us using a cost-efficient method. However, you will be responsible for shipping the item(s) back to us and for paying the actual shipping fees incurred.

 

2. Other Reasons: If the return is for any reason other than a ToyArena error or a damaged/defective product, you will be responsible for all return shipping costs without reimbursement. We do not cover these costs. Additionally, please note that we are not liable for any lost or damaged packages returned to us in this scenario.

 

RETURN SHIPPING GUIDELINES AND INSTRUCTIONS

For the return process, please adhere to the following packaging guidelines:

Use an appropriately sized shipping box to pack the item securely.

Utilize bubble wrap or other suitable filling materials to adequately protect the item during transit.

Avoid placing the shipping label directly on the item to prevent any damage or potential loss of refund.

Failure to comply with proper packaging guidelines may result in a partial or no refund if the item is damaged during transit or received in a condition that deviates from its original state due to insufficient packaging.

 

REFUNDS

Refunds for returns are processed after the product has been received and reviewed. There will be a 3% cancellation fee and shipping cost will not be refunded. They are issued in the original form of payment whenever possible. In instances where this isn't feasible, store credit will be provided.

You can monitor the status of your refund by accessing your account. Once issued, please allow some time for the funds to reflect in your account:

• Credit Cards: Generally 3-5 business days
• PayPal: Duration varies based on your original PayPal payment source, with PayPal indicating up to 30 days.
• Store Credit: Instantly available for use.

REFUSED AND UNDELIVERABLE SHIPMENTS

1. Refused Shipments: If a shipment is refused, it will be treated as a return. Any return costs incurred will be deducted from the refund amount.

2. Undeliverable Shipments Due to Customer Error: If a shipment is returned to us as undeliverable due to an error on your part (such as providing an incorrect address or not being available to receive the package), we will reach out to you to arrange for reshipment. However, any return and reshipping costs must be paid before the package is reshipped. Please note that re-shipments for domestic customers may not qualify for Flat Rate Shipping.

3. International Customers: For international customers, any additional fees, duties, or taxes incurred for refused or undeliverable shipments are the responsibility of the customer. If customs dispose of your shipment for any reason, no refunds will be issued for the product or shipping costs.

 RESTOCKING FEE

 We generally do not apply restocking fees, but there are instances where we may do so:

1. Returned Shipment with Missing, Damaged, or Opened Items: Restocking fees may be assessed if the returned shipment contains missing, damaged, or opened items.

2. Merchandise Inspected by Customs: If merchandise undergoes inspection by Customs upon return, restocking fees may apply 

3. Return Received After the 14-Day Return Window: Returns received after the 14-day return window may be subject to restocking fees.

BOX CONDITION

Box condition is non-negotiable. Our standard is to ship products in good condition unless otherwise noted. Unfortunately, we cannot accommodate exchanges, discounts, or refunds for any dents or creases incurred during shipping. The toy box is designed to protect the product inside, and we understand that some collectors prefer to keep their products sealed and value the condition of the box. However, most customers do open the products, making the box condition less critical. For those who are concerned about box condition, we offer collector packaging for an extra shipping and handling fee. Collector packaging includes extra packaging material and a larger box to provide additional protection. Please use the search bar and search for "collector packaging" for more details.

If you have any concerns about box condition, feel free to reach out via email. However, please note that our policy does not allow for exchanges, discounts, or refunds for damage caused during transit, regardless of whether collector packaging was chosen.

PACKING & CONDITION

We pack orders carefully to keep your items safe during delivery. We can't do custom packaging. We'll try to choose items in good condition, but we don't promise perfect box condition unless you choose the collector packaging. We treat all customers fairly and don't pick out special boxes for anyone

DUTIES & TAXES

ToyArena ships orders internationally, but keep in mind that the destination country might charge taxes, customs duties, and other fees. These charges are your responsibility as the recipient. ToyArena has no control over these fees. It's a good idea to check with your local customs office to find out what charges you might face.

CANCELLATIONS

We honor returns and cancellations on orders. However, ALL paid orders will incur a 3% charge as transaction fees are no longer refunded by payment gateways or by PayPal.  Credit/Debit card payments can take 3-5 business days after we initiate it before you receive your refund.  You can move any paid transactions to store credit to avoid the 3% penalty.

Our Customer Service team will communicate any concerns before issuing a refund.